Digital delivery and eligibility
The license arrives by email after payment. You can use it right away. Because access starts then, refunds are limited. The cases we review are listed below.
Send a refund request within 24 hours of the purchase. Include your order ID. Tell us the reason in a few plain sentences. A late request is harder to approve.
When refunds may be approved
We may review a duplicate charge. We may review a paid order that never arrived. We may review a license that support confirms will not activate. A change of mind after you have used the tool is not one of these cases.
The decision on a request is final. If you start a chargeback before you email us, we may close the license. Also read the Terms of Use.
How to request a refund
Email support@arcraidershacks.org. Use the subject "Refund Request". Add your order ID, the purchase date, and a short note about the issue. You can also start from the Support page.
If we approve the refund, it goes back to the same payment method when we can do that. Plan prices are on Pricing. Keep the email thread until the refund shows up.