How to contact us
Support is by email at support@arcraidershacks.org. Include your order ID and a short note about the issue.
- Order ID from your receipt
- Windows version
- What you already tried
Faster answers
Check FAQ and Status before you write. Many setup questions are already covered.
Email is the support channel. Use the address on this page and include the order ID from checkout. Say whether the plan is monthly or lifetime. Describe the problem in a few plain sentences. “It does not work” is slower to answer than “the loader closes after I paste the key” or “ESP boxes never draw after the last patch.”
Add your Windows version and what you already tried. If you followed Setup, say which step failed. A screenshot of the error helps. Do not send your card number. Do not send your game password. We do not need either one to check a license.
Look at the FAQ and at Updates before you write. A lot of mail is a patch wait that is already explained on Updates, or a setup step that is already on the Setup page. Refund questions belong with the refund policy and your order ID. We reply to the email you send. Keep that thread so the order ID stays attached.